Our Terms of Use
1. Acceptance of Terms
By accessing or using Costimized services, you agree to be bound by these Terms of Use and all applicable laws and regulations. If you do not agree, discontinue use immediately.
2. Service Description
2.1 Costimized Service
Costimized provides LLM API cost optimization through:
- Intelligent caching of API responses
- Model routing and request optimization
- Usage analytics and cost attribution
- Performance monitoring and reporting
2.2 Service Availability
- 99.9% uptime SLA for paid plans
- Automatic failover to direct provider APIs
- Scheduled maintenance with advance notice
- Best-effort support for free audit tools
3. Account Terms
3.1 Account Registration
- Accurate information required for account creation
- Responsible for maintaining account security
- Must be 16+ years old to create account
- One account per organization unless approved
3.2 Account Security
- Secure storage of API keys and credentials
- Immediate notification of unauthorized access
- Regular password updates recommended
- Two-factor authentication strongly encouraged
3.3 Account Suspension
We may suspend accounts for:
- Violation of these terms
- Fraudulent or abusive activity
- Non-payment of fees
- Legal or regulatory requirements
4. Acceptable Use Policy
4.1 Permitted Uses
- Legitimate business and development purposes
- Cost optimization of LLM API usage
- Analytics and usage monitoring
- Integration with approved LLM providers
4.2 Prohibited Activities
- Illegal Activities: Violating applicable laws or regulations
- Abuse: Attempting to circumvent rate limits or security measures
- Interference: Disrupting service availability or performance
- Misrepresentation: Providing false information or impersonating others
- Content Violations: Using service for harmful, illegal, or inappropriate content
- Competitive Intelligence: Reverse engineering or extracting proprietary algorithms
4.3 Content Responsibility
- You retain ownership of your prompts and data
- Responsible for ensuring content complies with provider terms
- Must have rights to any content processed through service
- Liable for any violations of third-party rights
5. Subscription and Billing
5.1 Plan Types
- Free Audit: No-commitment usage analysis
- Paid Plans: Monthly subscription with defined features and limits
- Enterprise: Custom terms and pricing available
5.2 Payment Terms
- Monthly billing in advance
- Payment processed securely via PayStack
- Automatic renewal unless canceled
- All fees non-refundable except as specified
5.3 Plan Changes
- Upgrades effective immediately with prorated billing
- Downgrades effective at next billing cycle
- Usage overage charges apply as specified in plan details
- 30-day money-back guarantee for new subscribers
5.4 Cancellation
- Cancel anytime through dashboard or support request
- Service continues through end of billing period
- Data export available for 90 days after cancellation
- No refunds for partial months except money-back guarantee
6. Service Level Agreement
6.1 Uptime Commitment
- Paid Plans: 99.9% monthly uptime guarantee
- Downtime Credits: Service credits for SLA violations
- Maintenance Windows: Scheduled maintenance excluded from SLA
- Force Majeure: Events beyond our control excluded
6.2 Performance Standards
- Average response time under 200ms for cached requests
- 95th percentile response time under 2 seconds for optimization
- Automatic failover within 30 seconds of service interruption
6.3 Support Response Times
- Startup: 24-hour email response
- Growth: 12-hour priority response
- Scale: 6-hour premium response
- Enterprise: 24/7 phone and email support
7. Intellectual Property
7.1 Our Rights
- Costimized trademarks, logos, and branding
- Proprietary optimization algorithms and processes
- Service software, documentation, and materials
- Aggregate, anonymized usage insights and analytics
7.2 Your Rights
- Your original prompts, content, and data
- Customizations and configurations you create
- Integration code and implementations you develop
- Your usage data and generated reports
7.3 License Grant
- Limited license to use service for intended purposes
- No rights to redistribute, modify, or reverse engineer
- Termination of license upon account closure or violation
8. Data and Privacy
8.1 Data Processing
- Processing limited to optimization and analytics purposes
- No access to actual prompt content or responses
- Metadata processing for caching and routing decisions
- Compliance with applicable privacy laws
8.2 Data Security
- Industry-standard encryption and security measures
- Regular security assessments and improvements
- Incident response and notification procedures
- Data breach notification within 72 hours when required
8.3 Data Retention
- Account data retained during active service plus 90 days
- Usage metadata retained for 2 years for service improvement
- Right to data deletion upon request (subject to legal requirements)
9. Third-Party Services
9.1 Provider Integration
- Direct integration with OpenAI, Anthropic APIs
- Subject to provider terms of service and acceptable use policies
- Provider rate limits and restrictions apply
- We are not responsible for provider service availability
9.2 Payment Processing
- PayStack processes all payment transactions
- Subject to PayStack terms and privacy policies
- PCI DSS compliant payment processing
- Secure handling of billing information
10. Disclaimers and Limitations
10.1 Service Disclaimers
- Service provided "as is" without warranties
- No guarantee of specific cost savings or optimization results
- Dependent on third-party provider service availability
- Subject to changes in provider APIs and terms
10.2 Limitation of Liability
- Liability limited to fees paid in preceding 12 months
- No liability for indirect, consequential, or punitive damages
- No liability for third-party provider service interruptions
- Force majeure events exclude liability
10.3 Indemnification
- User indemnifies Costimized against third-party claims
- Covers violation of terms or misuse of service
- Includes legal fees and settlement costs
- Does not apply to our negligence or misconduct
11. Termination
11.1 Termination by User
- Cancel subscription anytime through dashboard
- Account data available for export for 90 days
- No refund for current billing period (except money-back guarantee)
- Immediate cessation of service access
11.2 Termination by Us
We may terminate accounts for:
- Material breach of terms
- Non-payment of fees after 15-day cure period
- Illegal or harmful activity
- Extended period of inactivity (12+ months)
11.3 Effect of Termination
- Immediate cessation of service access
- Data deletion after retention period
- Survival of payment obligations and indemnification
- No liability for termination damages
12. Governing Law and Disputes
12.1 Governing Law
These terms are governed by the laws of [Jurisdiction], without regard to conflict of law principles.
12.2 Dispute Resolution
- Good faith negotiation for 30 days before formal proceedings
- Binding arbitration for disputes under $10,000
- Jurisdiction in [Location] courts for larger disputes
- Prevailing party entitled to reasonable attorney fees
12.3 Class Action Waiver
Agreement to resolve disputes individually, not as class actions or collective proceedings.
13. Miscellaneous
13.1 Entire Agreement
These terms constitute the entire agreement between parties, superseding all prior agreements.
13.2 Modifications
- Terms may be updated with 30-day notice
- Continued use constitutes acceptance of changes
- Material changes require explicit consent
- Version history available upon request
13.3 Severability
If any provision is unenforceable, the remainder remains in full force and effect.
13.4 Assignment
- Terms binding on successors and assigns
- User may not assign without written consent
- We may assign in connection with business transfer